Consumers are always looking for ways to compare one company to the next. If you are in the market in Palatka for new windows for your home, how do you choose which company to hire?  Who should you be buying your windows from?  One barometer to use is the Better Business Bureau (BBB).  An A+ rating, which we are proud to have earned at American Windows, should mean a lot to you!


What the BBB Represents


The BBB represents the opinion of how a business is going to interact with a customer.  Think about that for a second.  What is the most critical part of any buying experience with a company?  It all starts with the interaction you have with them. How they treat you when you have an issue or reach out with questions speaks volumes.  


The BBB researches to obtain information about businesses. They look at complaints received by the public and use those to assign a rating from A+ (highest) to F (lowest).  


Earning the A+ Rating


It takes a lot to earn an A+ rating from the BBB!  The rating is earned based on the reputation that we built up at American Windows.  When the BBB receives a complaint against our business, it comes down to how we handle it.  Did we appropriately resolve the complaint, respond promptly and take care of the customer?


The rating is not earned by taking care of customers in one or two instances.  The earning of the A+ rating is based on years of experience and reputation building with the customer base.  We take pride in being a top tier windows company in Palatka, FL.  When our customers reach out to us, the goal is the very best top-to-bottom experience.  From the time of initial contact through installation and questions that follow after, we want to help!


Valuing the Rating


As a consumer, you should see the value in the A+ rating from the BBB, gain confidence and assurance from it.  When you see a company with the highest of ratings, you know you’ll be taken care of.  You know that the experience of buying and having your windows installed will be top-tier.  As a consumer, you can rest easy knowing if any issues are encountered, you’re in good hands.


It’s a comforting feeling as a consumer to buy from a company with an A+ BBB rating.  Our team at American Windows takes a lot of pride in our rating, and we want to continue to help every one of our customers.  The process of replacing the windows of your Palatka, FL home should be fun!  You should enjoy the experience, and we will continue to do all that we can to make it happen.  If you are comparing window companies, look at our A+ BBB rating and be confident in your decision.